Neoteric Success Stories

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Government Agency

Past Performance Review

This government agency relied on outdated methods and siloed technologies to share data and facilitate events...

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Large Retail Company

Past Performance Review

The organization was depending on technology to deliver mission critical services however, often faced service outages...

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Government Agency

Past Performance Review

Designed to be agile, repeatable, and rapidly executable to support timely decision making.

Past Successes

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Record 120 days

Improved Times

90 days

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Service Level
Agreements 

Aggressive and successful migration from Remedy to ServiceNow

Decreased IT helpdesk resolution times 3-5x

CMDB Implementation

 

Decreased resolution of SLAs by 5x

Custom Build ServiceNow Applications 

Neoteric technical consultants provide unmatched and diverse expertise and certifications in a wide range of solutions in Commercial, Enterprise, and US Federal landscapes.

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Application Supporting Operation Orders

This application was developed by Neoteric using ServiceNow AppEngine. This new mission capability gives users the tools needed to plan, execute, and report on an operation.

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This Law Enforcement solution, built using ServiceNow AppEngine, provides users with the ability to view, add, modify, and deactivate features through a dynamic mapping capability and digital change request portal with online approvals. The consolidated database serves as the source of truth, allowing operators to link user activity, and modify features and capabilities at any time. This allows the solution and the integrated legacy systems to pull the most up to date information.

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Case Management
System

A case management system that electronically records claims of employee misconduct, manages criminal and administrative investigations, and tracks employee and contractor disciplinary actions.

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Configuration Management Database

Neoteric completed an end-to-end implementation and delivery of a CMDB framework, enhanced CMDB for enterprise-wide config and awareness, established a consistent methodology for CMDB/CSDM (Common Service Data Model), and implemented a secure discovery framework.

Mapping and Location Solution

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