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ServiceNow Premier Partner

Consulting & Implementation

Neoteric Technologies is a Premier ServiceNow Partner and a respected ServiceNow services provider. Neoteric technical consultants provide unmatched and diverse expertise and certifications in a wide range of solutions in Commercial, Enterprise, and US Federal landscapes.

Having the right ServiceNow partner can ensure long-term success for your organization. 

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Neoteric Technologies is a proven strategic partner for Federal and Commercial customers. Neoteric has delivered numerous new mission capabilities through the power of the ServiceNow platform ranging from IT Service Management, IT Asset Management, IT Security Operations, and by developing enterprise custom applications. We have proven experience in delivering mission outcomes by empowering our customers with new and modern capabilities.

Key Expertise

Operations
Management

Asset
Management

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Low Code Application
Development

Strategic Portfolio
Management (SPM)

Security 
Operations (SecOps)

Additional Expertise

CMBD Architecture
& Design

Mobile

Performance 
Analytics (PA)

Cloud

Service
Management

Agent 
Workspace

Virtual Agent

Service
Portal

Data Migration 

The Neoteric Approach

Neoteric is a proven ServiceNow Premier Partner offering a wide range of Innovation Labs, including multiple ServiceNow Platform use cases, integrated solution demos, technical workshops, sandbox environments, and Proof of Concepts. 

We deliver Cloud, Cyber, and Software Development solutions that produce real mission outcomes.

How do we do this? By effectively aligning innovation, collaboration, people, and best-in-class technology. By leveraging our certified experts and System Integrators, Neoteric provides turn-key product and solution evaluation, architecture design, fulfillment, and delivery implementation.

ServiceNow Consulting 

Neoteric leverages our ServiceNow experience and training to provide an analysis of the your current configuration and process. With that knowledge, Neoteric will provide you with a way to address your challenges. Appropriate collateral in the form of analysis results and a detailed strategy will be provided with a plan that will deliver the most successful outcomes. 

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Strategy and Roadmap

A service delivery roadmap is constantly evolving with the business. Neoteric’s ServiceNow experts engage with Customers to build that roadmap as an adaptable living document. Working with your team, a goal-oriented strategy is defined in a roadmap while building a process around the roadmap that allows your team to adapt it to change moving forward. Starting with the business outcomes being driven, Neoteric’s expert team designs a roadmap that achieves rapid, tangible results that build into broad strategy outcomes. The key to a successful ServiceNow roadmap is achieving early wins designed as building blocks of the general end-state goals.

Custom Software Development 

If you can dream it, we can build it. Neoteric’s proven software development delivery model carries your vision into the future. Software built with quality and scalability to adapt to every business need. The outcome: real solutions, delivered.

 

We stay at the leading edge of programming languages, frameworks, methodologies, and most importantly, strategy. We help our clients evaluate between low-code and full-stack options and when it makes financial and technical sense to adopt the expensive buzzwords and when it does not.

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ServiceNow Implementation 

The final tier allows Customers access to a service enabling new capabilities and implementation process, from inception to conclusion. This includes implementation in line with Customer business goals and strategies. With the Platform Implementation tier, Customers know their ServiceNow capabilities will be designed and implemented from best-of-breed experience.

Past Successes

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Record 120 days

Improved Times

90 days

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Service Level
Agreements 

Aggressive and successful migration from Remedy to ServiceNow

Decreased IT helpdesk resolution times 3-5x

CMBD Implementation

 

Decreased resolution of SLAs by 5x

Custom Build ServiceNow Applications 

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Application Supporting Operation Orders

This application was developed by Neoteric using ServiceNow AppEngine. This new mission capability gives users the tools needed to plan, execute, and report on an operation.

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This Law Enforcement solution, built using ServiceNow AppEngine, provides users with the ability to view, add, modify, and deactivate features through a dynamic mapping capability and digital change request portal with online approvals. The consolidated database serves as the source of truth, allowing operators to link user activity, and modify features and capabilities at any time. This allows the solution and the integrated legacy systems to pull the most up to date information.

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Case Management
System

A case management system that electronically records claims of employee misconduct, manages criminal and administrative investigations, and tracks employee and contractor disciplinary actions.

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Configuration Management Database

Neoteric completed an end-to-end implementation and delivery of a CMDB framework, enhanced CMDB for enterprise-wide config and awareness, established a consistent methodology for CMDB/CSDM (Common Service Data Model), and implemented a secure discovery framework.

Mapping and Location Solution

Contact us for more information

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