

Government Agency
Past Performance Review
IN A RECORD 120 DAYS
Neoteric Technologies provided an aggressive and successful migration from Remedy to ServiceNow.
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THE VISION
The new application enhances the original functionality, and adds intelligence behind the reporting, as well as enables the scalability of the system/process. Designed to be agile, repeatable, and rapidly executable to support timely decision making.
What We Did
Phase 1

Assess
Current state migration strategy, roadmad
Phase 2

Development
of ServiceNow for Rapid Testing/UA
Phase 3

1st Wave Release
product integration, enablement/training
Phase 4

2nd Wave Release
Enterprise ITSM

Workflow
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Beginning with ITSM, the customer has now built a CSDM to enable end-to-end digital workflows
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Empower everyone to build workflow and Service Catalog experiences
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Automation with data integration
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Consistent, connected experiences and collaboration
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Increased flexibility, seamless interoperability and consolidated Dashboard visibility

Key Features Delivered
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Enterprise ITSM, ITOM, and App Development
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Lead migration from Remedy to ServiceNow (90 days)
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Built the enterprise CMDB (120 Days)
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Lead developers for multiple mission low code Applications
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Built SecDevOps CI/CD Pipeline, Project Charters, delivery team
Key Outcomes
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ServiceNow Enterprise Incident Management (90 Days)
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Decreased IT helpdesk resolution times 3-5x
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Service Portal Request Catalog for VMWare AirWatch Delivery (30 Days)
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Decreased MDM install requests/times by 5x
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Major Incident - Outage Escalation & Notification (45 Days)
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Enterprise visibility – MTTR times and process significantly improved
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Financial Operations Incident Mgmt & Service Portal Request (60 Days)
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Decreased resolution SLAs by 5x