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Government Agency 
Past Performance Review

IN A RECORD 120 DAYS

Neoteric Technologies provided an aggressive and successful migration from Remedy to ServiceNow.

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THE VISION

The new application enhances the original functionality, and adds intelligence behind the reporting, as well as enables the scalability of the system/process. Designed to be agile, repeatable, and rapidly executable to support timely decision making.

What We Did

Phase 1

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Assess

Current state migration strategy, roadmad

Phase 2

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Development

of ServiceNow for Rapid Testing/UA

Phase 3

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1st Wave Release

product integration, enablement/training

Phase 4

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2nd Wave Release

Enterprise ITSM

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Workflow

  • Beginning with ITSM, the customer has now built a CSDM to enable end-to-end digital workflows

 

  • Empower everyone to build workflow and Service Catalog experiences

 

  • Automation with data integration

 

  • Consistent, connected experiences and collaboration

 

  • Increased flexibility, seamless interoperability and consolidated Dashboard visibility

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Key Features Delivered

  • Enterprise ITSM, ITOM, and App Development

  • Lead migration from Remedy to ServiceNow (90 days)

  • Built the enterprise CMDB (120 Days)

  • Lead developers for multiple mission low code Applications

  • Built SecDevOps CI/CD Pipeline, Project Charters, delivery team

Key Outcomes

  • ServiceNow Enterprise Incident Management (90 Days)

  • Decreased IT helpdesk resolution times 3-5x

  • Service Portal Request Catalog for VMWare AirWatch Delivery (30 Days)

  • Decreased MDM install requests/times by 5x

  • Major Incident - Outage Escalation & Notification (45 Days)

  • Enterprise visibility – MTTR times and process significantly improved

  • Financial Operations Incident Mgmt & Service Portal Request (60 Days)

  • Decreased resolution SLAs by 5x

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