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Government Agency 
Past Performance Review

IN A RECORD 120 DAYS

Neoteric Technologies provided an aggressive and successful migration from Remedy to ServiceNow.

THE VISION

The new application enhances the original functionality, and adds intelligence behind the reporting, as well as enables the scalability of the system/process. Designed to be agile, repeatable, and rapidly executable to support timely decision making.

What We Did

Phase 1 - Assess

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Current state migration strategy, roadmap

Phase 2 - Development

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of ServiceNow for Rapid Testing/UA

Phase 3 - 1st Wave Release

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product integration, enablement/training

Phase 4 - 2nd Wave Release

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Enterprise ITSM

Workflow

  • Beginning with ITSM, the customer has now built a CSDM to enable end-to-end digital workflows

 

  • Empower everyone to build workflow and Service Catalog experiences

 

  • Automation with data integration

 

  • Consistent, connected experiences and collaboration

 

  • Increased flexibility, seamless interoperability and consolidated Dashboard visibility

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Key Features Delivered

  • Enterprise ITSM, ITOM, and App Development

  • Lead migration from Remedy to ServiceNow (90 days)

  • Built the enterprise CMDB (120 Days)

  • Lead developers for multiple mission low code Applications

  • Built SecDevOps CI/CD Pipeline, Project Charters, delivery team

Key Outcomes

  • ServiceNow Enterprise Incident Management (90 Days)

  • Decreased IT helpdesk resolution times 3-5x

  • Service Portal Request Catalog for VMWare AirWatch Delivery (30 Days)

  • Decreased MDM install requests/times by 5x

  • Major Incident - Outage Escalation & Notification (45 Days)

  • Enterprise visibility – MTTR times and process significantly improved

  • Financial Operations Incident Mgmt & Service Portal Request (60 Days)

  • Decreased resolution SLAs by 5x