Required Knowledge, Skills, Abilities & Experience

** Required - Must be a US Citizen and reside in the US **

• 5+ years of ServiceNow Implementation Experience

• Experience implementing ServiceNow HRSD module is required

• Certified Implementation Specialist - HRSD

• ServiceNow HR System Architecture - Plugins, HR Table Structure, Application Scoping

• Configure and Implement ServiceNow Core HR Applications and Employee Service Center - Users, Groups, Skills, and Roles, Assignment Rules, HR Services, HR Catalog Items, and Record Producers, HR Service Portal Branding

• Understand how to Configure Security Options to Protect HR Data

• Good Communication and presentation skills, Client handling

• Hands-on with ITIL Process implementation

• Hands-on technical delivery including required documentation of cost-effective ServiceNow solutions, Ability to create and Modify Workflows

• Hands-on design, development, and deployment experience with the ServiceNow platform

• Hands-on migrating data from different tools into ServiceNow

• Create required Reporting and Dashboards within ServiceNow

• Knowledge of ITIL methodologies and processes

• Project Management skills

• Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS) is a plus

• Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation

• Review work of development team

• Create and execute development plans as appropriate to meet changing needs and requirements

• Communicate and enforce coding standards

• Develop and utilize deep platform knowledge and expertise in:

• Workflow Configuration

• Application UI Configuration

• Development of client specific reporting and integration requirements

• Be accountable to ensure practice deliverables to customers are complete, consistent, of high quality, on time and deliver benefits

• Ability to coach and mentor

• Maintain career development, education, and certification commensurate with the requirements of the practice strategy

• Exemplifies Neoteric’s Core Values (THE IDEA):

• Trust

• Humility

• Embrace Change

• Integrity

• Dedication

• Excellence

• Attitude